Privacy Policy

This Privacy Policy describes how Stonevegas Casino (“we”, “us”, “our”) collects, uses, stores, and shares personal information when you use our online casino services from Australia. It also explains choices and rights that may be available to you. Our services are intended for adults aged 18+ only.

What This Policy Covers

This policy applies to personal information processed when you:

  • Create or use an account
  • Deposit, withdraw, or use payment-related features (where available)
  • Contact support or communicate with us
  • Interact with platform content, tools, and settings

It does not cover third-party sites or services that you access separately (see “Third-Party Services”).

Personal Information We May Collect

The types of information we collect depend on how you use the service and which features you enable.

Identity and Contact Data

This may include your name, date of birth, email address, phone number, and other profile details you provide. We may request additional details to support age checks (18+) and account integrity where appropriate.

Account and Usage Data

This can include username, preferences, session activity, pages or features used, gameplay interactions, and timestamps. We may also collect responsible gambling settings you choose (such as limits or time-outs).

Device and Technical Data

This may include device type, operating system, browser type, IP address, device identifiers, language settings, and security-related signals used to protect accounts and reduce fraud.

Transaction and Payment Data

If you use payment services, we may process deposit and withdrawal records, payment method type, transaction amounts, and status events. For security and compliance reasons, we may also maintain records related to chargebacks or suspicious activity where applicable.

Support Communications

If you contact us, we may keep records of your messages, attachments you send, and our responses so we can resolve issues and improve support quality.

How We Use Your Information

We use personal information for operational purposes connected to providing and improving the service, including:

  • Creating and administering accounts
  • Verifying eligibility (including confirming you are 18+), preventing duplicate or abusive accounts, and maintaining platform security
  • Processing transactions and providing account statements or histories
  • Providing customer support, troubleshooting, and responding to requests
  • Running analytics to improve performance, reliability, and user experience
  • Enforcing our Terms and Conditions, preventing prohibited conduct, and managing disputes
  • Sending service messages (such as security alerts or policy updates)
  • Managing marketing preferences where you choose to receive promotional communications

Legal Bases for Processing

Depending on circumstances and applicable requirements, we may rely on one or more of the following grounds:

  • Contract: processing necessary to provide the service you request (for example, account administration)
  • Legitimate interests: improving the platform, preventing fraud, and maintaining security, balanced against user rights
  • Consent: for certain optional features, preferences, or non-essential cookies/marketing (where required)
  • Legal obligation: where we must retain or disclose data to meet applicable legal or regulatory requirements

If a specific basis is required in a given situation, we aim to apply it appropriately and transparently.

Data Retention

We keep personal information only for as long as necessary for the purposes described in this policy. Retention periods can vary depending on:

  • Whether your account is active
  • Whether data is needed to resolve disputes, enforce rules, or manage security risks
  • Whether laws require us to retain certain records (for example, transaction logs)

When data is no longer needed, we take steps to delete it, anonymize it, or store it in a restricted manner.

How We Share Information

We do not sell personal information as a standalone activity. We may share information in the following circumstances:

Service Providers and Processors

We may share necessary data with vendors who help us operate the platform, such as hosting, analytics, customer support tools, security monitoring, and payment processing services. These providers are expected to use information only to deliver contracted services and to protect it with appropriate safeguards.

Legal and Safety Reasons

We may disclose information if required by law, legal process, or to protect users, prevent fraud, investigate security incidents, or enforce our terms. Where appropriate, we aim to limit disclosure to what is necessary.

Business Changes

If the platform undergoes a merger, acquisition, restructuring, or asset transfer, personal information may be transferred as part of that change, subject to reasonable confidentiality and security measures.

Your Choices and Rights

Depending on your circumstances and applicable requirements, you may have rights or options such as:

  • Access: request a copy of personal information we hold about you
  • Correction: request correction of inaccurate or incomplete information
  • Deletion: request deletion where the data is no longer needed or where deletion is otherwise appropriate
  • Objection or restriction: object to certain processing or request limits on processing in specific cases
  • Portability: request transfer of certain information in a usable format where applicable
  • Marketing preferences: opt out of promotional communications by using available settings or contacting support

We may need to verify your identity before fulfilling requests to protect your account.

How to Make a Privacy Request

Send your request to our support email. Include enough detail for us to understand what you want, and use the same contact details linked to your account where possible.

Privacy Contact

[email protected]

Phone

+61 2 8015 7429

Address

Level 12, 276 Pitt Street, Sydney NSW 2000, Australia

Children and Minors

Our services are not intended for individuals under 18. We take steps designed to limit underage access and encourage guardians to supervise shared devices. If you believe a minor has provided information, contact us so we can review and take appropriate action.

Third-Party Services

The platform may include features or references provided by third parties (for example, payment tools or embedded services). If you choose to interact with those third parties, their privacy practices apply to that interaction. We recommend reviewing their policies before providing information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational changes, legal developments, or improvements to transparency. The updated policy will apply from the time it is posted within our service pages.