Responsible Gambling Policy
Stonevegas Casino is committed to promoting safer gambling and supporting player wellbeing. Gambling should be treated as entertainment, not a way to make money or recover losses. This policy explains our 18+ age rule, practical tools for staying in control, and steps you can take if gambling stops feeling manageable.
Principles of Safer Gambling
Safer gambling is about making informed, controlled decisions. Helpful principles include:
- Set a budget you can afford to lose and treat it as entertainment spending
- Decide a time limit before you start and take breaks
- Avoid chasing losses or increasing stakes to “win it back”
- Do not gamble when stressed, upset, tired, or under the influence of alcohol or substances
- Keep track of deposits, withdrawals, and time spent so your play matches your plan
Age Restriction (18+)
Access is restricted to adults aged 18 and over. If you are under 18, you must not use the service. If you share a device or payment method with others, you are responsible for preventing minors from accessing your account.
Player Tools and Account Controls
We provide tools that can help you manage gambling behavior. Availability can depend on your account status and the service environment, but the following options are commonly supported:
Deposit Limits
You can set a cap on how much you deposit over a chosen period (for example, daily, weekly, or monthly). Limits can help keep spending predictable.
Loss Limits
You may be able to set a maximum loss threshold within a defined time period. This tool is designed to create a clear stop point when play is not going your way.
Session or Time Limits
Time-based limits can remind you to take a break or stop after a certain duration. Time awareness is a key part of safer play.
Time-Outs (Short Breaks)
A time-out is a temporary suspension that prevents you from accessing gambling features for a set period. Time-outs are useful if you feel your decisions are becoming impulsive.
Self-Exclusion (Longer Breaks)
Self-exclusion is a stronger measure that blocks access for an extended period. It is intended for players who want firm boundaries. During self-exclusion, account access to gambling features is restricted.
Account Closure Guidance
If you want to stop using the service entirely, you can request account closure through support. If you are closing due to gambling concerns, tell us so we can apply appropriate restrictions and guidance.
Warning Signs You May Be Losing Control
Consider reaching out for help if you notice patterns such as:
- Spending more than you planned or borrowing money to gamble
- Hiding gambling activity from friends or family
- Gambling longer than intended or missing work/commitments
- Feeling anxious, guilty, or irritable about gambling
- Chasing losses, increasing stakes, or repeatedly changing strategies to recover money
- Using gambling to escape stress, loneliness, or low mood
Practical Tips to Stay in Control
Small changes can reduce risk and improve decision-making:
- Use limits before you start playing, not after a loss
- Keep gambling separate from essential bills and savings
- Turn on spending or session reminders if available
- Avoid “one more spin” thinking by setting a clear end time
- Step away after a win as well as after a loss to keep emotions steady
- If you share a device, log out after each session and protect account access
Getting Help and Professional Support
If gambling is affecting your finances, relationships, or mental health, consider speaking with a qualified health professional or a local support service in Australia. Support can include counseling, financial guidance, and strategies tailored to your situation. If you feel at immediate risk of harm, seek urgent help through appropriate local emergency services.
Protecting Minors and Shared-Device Safety
If you live with children or teenagers, take steps to reduce exposure and access:
- Do not save passwords on shared devices
- Use device-level access controls and separate user profiles where possible
- Keep payment methods secure and do not share account details
- Avoid gambling in front of minors to reduce normalization of risky behavior
Monitoring and Staff Awareness
We apply reasonable measures to support safer gambling, such as maintaining support processes for limit requests and self-exclusion. We may review account patterns for signs that additional guidance could be helpful, but we cannot monitor every situation or guarantee prevention of harm. Safer gambling works best when combined with personal limits and early action.
How to Request Tools or Support
To set limits, request a time-out or self-exclusion, or discuss account closure, contact support. If you are reaching out due to gambling concerns, clearly state the tool you want and your preferred time period so we can act promptly.
Address
Level 12, 276 Pitt Street, Sydney NSW 2000, Australia
Updates to This Policy
We may revise this Responsible Gambling Policy to improve clarity, align with safer gambling practices, and reflect operational changes. The most recent version applies from the date it is made available within our service pages.